Customer service is the best quality of Hicks, they supply great products, but the selling point for this company is the service.
I appreciate Hicks Technology Services for their prompt response times and their professional, friendly service. There hasn’t been one issue that they weren’t able to correct. Their processes are consistent and reliable.
Hicks has been very helpful in keeping us up and running especially since we have so many users and complex problems that occur on any given day. They respond quickly and completely resolve the issue before closing the ticket.
Next to your staff, your business information (likely in digital form) is the most vital part of your organization. If you want it protected, backed up properly, and to have access to it when you need it, you should switch to managed IT services from Hicks Technology Services. They are experts in their field and they are paid to keep you up and running. It’s less than having an in-house IT person and you get a new level of expertise in all areas of IT. As a business owner, I cannot help but wonder why any other business owner or decision maker would think twice about going to a managed IT platform. Is there a cost? Sure. Is it worth it? Without a doubt.
After working with in-house IT management for several years, I had concerns about “outsourcing” services. My fears were unfounded because the level of expertise and the responsiveness that Hicks provides outweighs having someone on-site. Their ticketing system is quite efficient and they are very accessible. Their techs are knowledgeable and friendly and pretty good at “dumbing down” the geek speak for those less savvy. I appreciate that! Knowing that they are available provides peace of mind for workers as well as managers.
Don’t know how we would function without our invaluable IT Partner Hicks Tech. Deep knowledge, stellar systems, strong customer service, persistent quest for smooth operation, quick and skillful trouble-shooting. Far and away the best IT consultants we have had … and compared to the stories-of-frustration we hear from other organizations, we are feeling blessed.
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